Utilize custom fields for personalized communication across SMS, WhatsApp, and email.
Custom fields store data related to a contact, such as their name or form responses.
Custom fields can be inserted into SMS, WhatsApp, or email communications to make them personalized.
In your automation workflows, you can use custom fields to send personalized messages. For example, use a contact's first name.
Select whether to send an SMS, which may be converted to WhatsApp if available, and insert custom values.
For email campaigns, use the design editor to insert a text box and pull in custom values.
Use custom data like form answers to personalize all communications with your contacts.